Premium Application Services

We understand the unique challenges financial institutions face in managing and optimizing their many technology solutions. It is not always feasible to hire a subject matter expert for every enterprise solution in your organization. Moreover, it is tough to find solution experts that also understand your industry. That's why we offer Premium Application Services, a subscription-based services and consulting model designed specifically for credit unions and banks. For a low monthly fee, Premium Application Services provides access to a team of solution specific subject matter experts to assist your organization with any project or task.

Premium Application Services serves as an extension of your team and will complete the tasks that are the responsibility of the financial institution. Not only will we save you time, but we will also save you the frustration of dealing with the back and forth between vendors. We know the different solutions and will connect the dots and help expedite projects.

Premium Application Services covers almost any need that arises with your enterprise solution. Some examples include:

  • Workflow Builds

  • Customizations

  • Maintenance Plan Creation

  • Performing Routine Maintenance

  • Process Automation

  • Report Builds

  • System Optimization

  • Process Consulting

  • User Optimization

  • Server Migrations

  • User/Admin Trainings

  • Integrations

  • Implementations

  • Configuration Updates

  • Software Updates

  • System Research

  • System Testing

  • Troubleshooting

  • And so much more…

Just need guidance? Try Concierge.

For financial institutions that may not need assistance directly working with their solutions and just need to speak with people that know their software and their industry, our Premium Application Services- Concierge is perfect. Our concierge service is very low cost, and although we do not directly build anything or log onto your system, we provide resources to answer your questions, perform research, walk you through functionality, and other tasks. Our Concierge service saves a ton of time by eliminating research and troubleshooting so you can focus on delivering better tools to your team.

“Premium Application Services has empowered our team by connecting us with ECM experts and a dedicated support team. This collaboration has enabled us to move beyond routine tasks and focus on driving process efficiency.”

-Lisa Kijowski, Director of Digital Services, Blue Federal Credit Union